Quality Certification
Nadella’s policy is to offer to the customers products of a QUALITY that satisfies their needs and expectations in connection with the decided price and in competition with the best competitors. Customer satisfaction is a commitment that involves the whole staff at every level of our corporate organization, that with a constant supervision of its own performances in relation with predetermined indices, put in effect a continuous improvement of the parameters that define: satisfaction of customers’ expectations, growth of our corporate image, corporate competitiveness and profitability. Employees’ contribution to the achievement of these goals is decisive, so it is necessary to maintain and improve a relationship of total transparency and full understanding of the mutual technical problems and organization. The aspects on which we put particular attentions in order to achieve a continuous improvement and that we consider vital for the future of our company are: - orientate the supplying policy to the actual customers requirements rather than to the historical analysis of the market trends; - adjust the performances of the delivery times to the actual requirements of customers; - increase the internal communication in order to spread the knowledge, the experiences and share the management problems. For the evolution of our organization is considered vital a constant comparison with standards recognized at international level, therefore the activities for the improvement of the efficiency and effectiveness of the company processes are implemented through the support of regulation UNI EN ISO 9001:2008 with which Nadella has certificated his Management and Quality System through the Det Norske Veritas institution.